The team at The Pamper Lounge (n. Yorks) Ltd goes through every effort to ensure your experience with us is as enjoyable as possible. We value you and your time; therefore we have instituted the following policies to make your time with us a memorable and lasting one.

Have you got a gift voucher that expired during the first lockdown? We’re delighted to announce that we are extending the expiry dates on our gift vouchers and prepaid massage courses by an extra 12 months!!!!

 

We have extended the validity of all gift vouchers and prepaid massage courses that expired whilst we were closed due to lockdown, or that are due to expire later this year, so that you are still able to enjoy using them...

 

This means if you have a voucher or a prepaid massage course with an expiry date between 21st March 2020 and 21st September 2020, you will automatically receive an additional 12 months from the original expiry date!

  • Gift cards are valid for 6 months from the date of issue.

  • Gift cards cannot be exchanged for cash. Gift cards cannot be replaced if lost or stolen & will not be accepted if damaged.

  • The expiry date on the gift cards are non-extendable, vouchers that have expired will not be accepted under any circumstances - no exceptions.

  • Where a gift card holder wishes to use a gift card towards treatments or products which are higher than the face value of the voucher then the client will be required to pay the difference. 

  • When & if special offers include a free treatment the free treatment must be carried out before or after the main beauty treatment. Not on separate dates or times. If a special offer includes two or more treatments as a combined price, the treatments must be combined on the same day & time of appointment. If the treatments are booked separately, the client will be charged for each individual treatment at full price.

My Massage Pass Terms and Conditions

  • My Massage Pass is valid from the day the client signs up to the 3 month subscription box until 30th November 2020.

  • My Massage Pass is non-extendable... after 30th November 2020 the My Massage Pass will no longer be valid and will not be accepted under any circumstances - no exceptions.

  • The My Massage Pass can only be used by one named person – this will be the name of the person who signs up to the quarterly subscription.

  • The My Massage Pass cannot be used in conjunction with any other offer.

  • The My Massage Pass is not redeemable for cash.

  • Gift vouchers/cards cannot be used as full or partial payment when using the Massage Pass discount.

General Salon Policy 

  • Management does not accept any responsibility for any personal belongings/property lost or damaged whilst in the salon premise.

  • The Pamper Lounge (N. Yorks) Ltd cannot & does not guarantee that our gel polish applications will last for 14 days, as the condition of clients nails can affect the length of time the polish stays in place.

  • We do not guarantee that the eyelash extensions we offer will stay on for a certain amount of time, we can only give examples of how long other clients lashes have lasted & provide aftercare advice to with advice to make the most of your new lashes.

  • For your own health and safety and to comply with salon policy, patch testing for eyelash and eyebrow tinting must be carried out at least 24 hours prior to treatment.

  • This policy applies to all clients of The Pamper Lounge (N. Yorks) Ltd, even if you have had this test carried out previously at another salon.

  • In certain circumstances (sensitive skins, some medications) patch testing for waxing and gel nails may also be applicable, please ask for further details.

  • To benefit from the course savings, all treatments must be paid for in full on your first treatment of the course.

  • We reserve the right to charge interest on late paid invoices at the rate of 5% above bank base rates under the Late Payment Of Commercial Debts (Interest) Act 1998.

  • We require signed consent from a Parent/Guardian before any treatment is carried out on under 16 year olds.
    Clients under the age of 16 must be accompanied by a parent or guardian during their treatment.
    Please note that it is the sole responsibility of the client if you choose to bring children with you whilst experiencing treatments to ensure their safety and well being and the relaxation and consideration of others around you in the salon.

  • We do not accept cheque as payment, cash or card payments accepted only. We do not offer refunds for any services/treatments under any circumstances. 

  • All prices are inclusive of VAT at the current rate and are subject to change without prior notice. The range of treatments is subject to availability.

  • We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

  • The Pamper Lounge reserves the right to change or amend these terms & conditions from time to time without notice.

Our aim is to always provide a high quality service for all our customers but we recognise that things unfortunately do go wrong occasionally. If for any reason your not happy, please follow our complaints procedure. The sooner you contact us the sooner we can discuss with you a way forward. Please put your complaint in writing & post to: The Manager, The Pamper Lounge (N. Yorks) Ltd, 8 Castlegate, Thirsk, North Yorkshire, YO7 1HL. We take all complaints we receive seriously & aim to resolve all our clients problems promptly. Within 28days from the date of receiving your complaint, we will investigate & you will be informed of a response or an update with regards to the complaint. You have a right to refer the complaint to the Financial Ombudsman Scheme (FOS) if you’re unhappy with the final response. Please note there is a six month deadline for contacting the FCA from the date of the final response. Complaints will not be handled solely by the person against whom the complaint was made.

The Pamper Lounge (N. Yorks) Ltd Company Number: 09539137